Network security5. ), Establish process to continually evolve and improve our knowledge management system; create ongoing test and learn programs for knowledge management, and drive impact through quality, standardization, and measurability of programs, Experience in Knowledge Management for an organization, Organizational agility and proven ability to be results-focused, proactive, collaborative, and confident under pressure, Strong motivation, coaching and counseling skills, Strong understanding of various kinds of project management methodologies, from the more formal and structured (waterfall) to more agile (SCRUM), Conducts activities related to the knowledge management processes, to include but are not limited to: content analysis, document management, data capture, portals, shared storage locations, workflow, collaboration, data warehousing, decision support, information dissemination; planning to encompass the strategy, architecture and methodology for an enterprise modernization effort; selection, implementation and measure of packaged solutions for enterprise modernization; complete integration of applications with target data and defined processes Daily activities include, Attend weekly KM sync meetings and support the monthly KM working group by creating briefs, performing note taking and through actively participating, Post, edit, distribute and maintain appropriate content for classified and unclassified website/portals, Engage with section leads to identify improvement opportunities for the end users, Identify tools and technologies to effectively support the KM processes, Assist with improving the Standard Operating Procedures (SOP) repositories on all networks, identifying all command processes, prioritizing efforts, and analyzing process gaps and redundancies, Gather user requirements as needed when identified by the KM Working Group, direct application development of web applications and communications from the SharePoint portals, Update the knowledge taxonomy and continue the practice of having the information available to users, Organize data, establish file structures, and ensure information is captured and stored in locations accessible to various user groups, Integrates information from departments and functions throughout the organization to facilitate easy access, sharing and dissemination of information with internal business partners and external customers, Develops reports as required to support operations, write knowledge content as required, and prepare presentations for senior management to support recommended changes, new initiatives or enhancements, Bachelors and nine (9) years or more experience; Masters and seven (7) years or more experience ; PhD or JD and four (4) years or more experience, Minimum five (5) years of experience as a Knowledge Manager and working with Knowledge Management Programs, Experience creating and maintaining SharePoint applications/pages, Staff experience researching and writing white papers, compliance reports and assessment reports in support of activities for defining policy, Experience leading complex interdisciplinary systems engineering projects in a DoD environment, Experience accessing and evaluating information technology systems and making recommendations to management about incorporating systems into the enterprise architecture, Critical thinking – ability to visualize and articulate end-to-end systems solutions, Must be capable of performing complex tasks related to military operations at the Combatant Command staff level, Knowledge of Microsoft products: Office, Visio, Project, and SharePoint, Ability to be a self-starter and work in a team environment, Ability to handle multiple tasks simultaneously in a fast-paced, quickly changing environment, and maintain a positive attitude, Possession of excellent listening and interpersonal skills, Capable of preparing and presenting executive level briefings, Joint, Combatant Command, or North Atlantic Treaty Organization (NATO) staff experience preferred, Experience consulting or advising senior leaders on knowledge management strategies and best practices, Experience working in a Joint Operations Center (JOC) / Joint Intelligence Operations Center (JIOC), Familiarity with the Department of Defense Architecture Framework (DoDAF), Industry recognized Information Technology Certifications: Computing Technology Industry Association (CompTIA), Cisco, Juniper, Microsoft, International Information Systems Security Certification Consortium (ISC)2, Global Information Assurance Certification (GIAC), International Council of Electronic Commerce Consultants (EC-Council), International Council on Systems Engineering (INCOSE), etc, Formulate learning curricula and knowledge products relevant to the project’s evolving capacity building needs using available learning platforms and technology, Support and facilitate, as required, the development of training materials and delivery of training events, including the development of content. gather requirements for and maintain knowledge channels around assigned content areas to facilitate easy access to relevant knowledge and/or expertise, 6 years’ experience in knowledge management, preferably in a professional services sector, Solid understanding of sector business strategy, content areas, and key issues, Knowledge Management solution expertise including collaboration/network design and facilitation, Excellent understanding of content management and content strategy principles, Channel management and UI design and management, Work with key organizational leads to determine and deliver the Global Collaboration and Knowledge (C&K) strategy as part of a collaborative team, Gather and interpret the relevant function’s strategy and business priorities, and communicate them to the other Global C&K teams to facilitate globally consistent solutions, Lead a global team of C&K professionals supporting a specific function, including performance management, and the skills and career development of the direct reports, Accountable for the success rollout of C&K programs supporting the functional team, as well as assume joint responsibility for the success of cross-functional programs, Inform, consult and influence stakeholders to help ensure the relevant C&K functional team meets the needs of the business, Keep up to date with C&K developments and leading industry practices in the market and take necessary measures to continuously check and improve the performance of the functional team, Minimum six years of client service or knowledge management experience in a global leadership position; preferably within a professional services firm or similar environment, Experience leading a large and globally dispersed department, involving complex stakeholder management and diverse user needs and requirements, Experience leading senior teams in a virtual environment, Bachelor’s degree from an accredited college or university; Master's degree from an accredited college or university preferred, Deep knowledge of C&K leading practices, processes, tools and technologies, as well as a strong understanding of the business functions they support, Help develop a clear approach for Platform Search and create a search strategy and governance on the platform estate, Develop strategies and plans for search initiatives that align with business requirements and integrate with other internal and external systems including third-party content, Evaluate and make recommendations on the full spectrum of search opportunities, including appropriate search engines and complementary search tools in conjunction with Information Technology Services, Manage the process for keyword mining, segmentation, gap analysis, competitive analysis, research insights, and mapping, Leverage metrics, analytics and reporting to propose functional and process changes to platform architecture, content, linking and other factors to improve search results, Oversee the process around tuning, relevancy, weighting, promoted content and other search mechanisms; working with both IT and offshore resources, Minimum four years of search experience with a deep understanding of search technologies, process and operations, Experience with frontend search customizations such as result sources, result types, query rules, display templates, and search APIs, Experience with backend search customizations such as advanced content enrichment, custom ranking models, Adept in architecting search driven applications, solutions, search architectural concepts, principles, and leading industry practices, Proficient with Microsoft SharePoint 2013, Execute appropriate knowledge management deployment methods within the region, so the content is consumed by the users/stakeholders effectively, Creates and localizes knowledge management content to ensure it is available, accurate, and up to date, in the correct locations, Continuously measures the effectiveness of knowledge management execution with each audience to ensure appropriate information and processes are in place, Executes the regional knowledge management plan, to build community and engagement for collaboration among the team, Executes against the Knowledge base content model by following the processes for Knowledge management & executing knowledge management transfers in region to support identification and resolution of knowledge gaps, Develops knowledge expert roles within the regions, and using these experts as knowledge drivers within local communities, Develop and revise content to meet the needs of current and future stakeholders, to ensure appropriate documentation exists for all stakeholder needs, Works with preferred vendors as required for enhanced content development as well as translations required for local audiences, Measure knowledge management effectiveness and compliance. for the BDL – roadmap; communication plans for owners/SME’s and users, Case Studies/References: capturing case study material and uploading to BDL; collaborating with Reference team to share case study knowledge and to capture offering success stories; supporting reference process with case study material, Training/Socializing: orienting the assets owners to the BDL, training bid teams on how best to use the BDL; maintaining KM guidelines, video, intranet site, and addressing ad-hoc training requests, Proven experience in knowledge management or information management field, Experience of working with company knowledge assets, Ability to collect/search content from various sources and merge into a cohesive response as required in the bid questionnaire, Ability to work independently and as part of the team, You’ve shown ability to effectively resolve problems, You have impeccable communication and organization, You’re available to work irregular hours including holidays, nights, and weekends, You possess excellent time management and multi-tasking skills, You perform beyond expectations in a fast paced and changing environment, You work well with a diverse team and maintain good working relationships, Your drive for results and high standards, Lead and manage the knowledge article inventory, ensure it is up to date, accurate, reliable, contains quality and is relevant and applicable, A minimum of 8+ years experience in Technology working in a strategy or business management capacity; experience supporting application development is a plus, Clear leadership skills and ability to exercise judgment and sound decision-making under pressure, Strong team player, ability to build relationships from both a business and technical point of view, Experience managing resources that are geographically distributed and culturally diverse; manage virtual resources where personnel do not have a direct line but we are dependent on their inputs/participation, Flexible, process-oriented, organized, with excellent analytical & troubleshooting skills, Proficient in Microsoft Office Suite of applications, Lead a team of high performing Assistant Managers in the Clients & Industries Knowledge Management team. Be sure to check out our guide on using resume adjectivesbelow to make sure you don’t make this mistake. Sometimes listed as “proficient in Microsoft Office,” “fluent in Microsoft Word, … Experience in knowledge management-related platforms (e.g. When using a resume template, all sections … The idea is to extract skills from the resume and model it in a graph format, so that it becomes easier to navigate and extract specific information from. A technical skill is considered any particular skill that reflects a particular knowledge. Learn how to write an effective personal statement for graduate school with these tips and examples. Good knowledge and experience of SQL, preferably in Oracle, including stored procedures, functions and triggers. Organization11. Knowledge Management Specialist Resume Examples Knowledge Management Specialists encourage professionals in an organization to share their knowledge and experience. Developing interpersonal skills is important to work efficiently with others, solve problems and lead projects or teams. Customer service skills are traits and practices that help you address customer needs to create a positive experience. Deeply understanding your individual, team and company goals can provide a starting point when deciding how to manage your time. Your work, education and professional experience should shine through on your resume. Related: 139 Action Verbs to Make Your Resume Stand Out. Also commonly written as “Social Media outlets,” “Social Media Marketing,” … If you aren't sure how to show your best skills on your resume, you can get professional help with our resume feedback questionnaire. - Choose from 15 Leading Templates. 5 points), Three to five years of knowledge management, training, or customer care center experience, and, Three to five years of leading and developing people, Ability to learn and implement new software functionality, Ability to manage multiple projects and initiatives simultaneously and with little supervision, Excellent knowledge of Microsoft Office Products, Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k), Implement the knowledge management roadmap that has been defined by the knowledge management director. : interpersonal skills is important in every industry using resume adjectivesbelow to your... An advantage ( max or offers s important to work efficiently with others the on. 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