They are so helpful. He has a quick response time and helped load and unload the chairs from my car. Both of these chairs had lots of pretty deep scratches, but I still decided to keep the second chair without contacting them, I wasn't too happy about it but the chair works and to be honest I just didn't want to go through the whole process again. Adjustable PostureFit SL Support (New Support Kit is not applicable to Classic Aeron)SL refers to the sacral/lumbar … callback: cb If I could do this over, I would in a heartbeat. Customer for life, but honestly, this Leap is pretty much built to last for a lifetime. If you are on the fence about getting a new chair vs a used, Crandall is the way to go no doubt. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. My experience with Crandall Office Furniture was wonderful - beginning to end! I talked back and forth with Crandall about fixes but he offered to replace the chair entirely. Great chairs! { Feels great! I have an identical chair at my work. I will and have already recommended Crandall to others. I received in 2 DAYS! I work in IT for a global engineering firm and the majority of our IT staff work from home regularly. This was my first time purchasing a high-end office chair, and thoroughly enjoyed both the product (refurbished but just like new) and the customer service. This team rocks! The support I received for a couple questions could not have been better. My wife is very happy with it. Very happy with my remanufactured SteelCase Leap chair. Thanks! Thanks to Crandall's quick response to my problem, I was able to use my chair within a day after receiving the replacement cylinder. P.S. ... Dual PostureFit SL. Order processed quickly and shipped quickly, which is especially impressive given the quarantine and shutdown. Shop our office chair arm pads - Made in the USA! I am happy with my purchase. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. When I saw all that you put into the chair to refurbish it I decided to try it out. They delivered AHEAD of schedule and the chair was not difficult to finish assembling, out of the box. Looking for one chair or many, Crandall is the place to go. All components packaged well and appear to be new or good as new. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. They tell you your chair is used and these are the processes we employ to make it like new again.You can feel confident when placing your purchase with Crandall and if you have any questions you can jump on their website and chat with the owner directly. . Fast shipment and easy to put together. I couldn't be happier with my purchase & service from the Crandall Office Furniture, Inc. staff. (I really hate boring colors, and I just won't buy black furniture at all.) After just a few hours in the new chair, my back and knees were far happier!Then I let my wife use the chair for a day. I really appreciate the fact I didn’t have to throw away a perfectly good chair because the upholstery was worn out. Your quick, friendly and over the top service was memorable! The only way I can tell it is refurbished is by looking closely for scuffs on the wheel base.My husband has a new Steelcase Series 1, which is a nice chair that retails for about half the price of a brand new Amia. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them. The chair went together easily and was in use in about 15 minutes. Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours! Thanks guys! I definitely recommend them to others as far as price, quality of product, and customer service. I almost never buy refurbished items, however given the price tag on a new Herman Miller chair, I decided to trust the positive reviews from Crandall and give it a try. Then I found Crandall Office Furniture, and found their refurbished chairs. But, I have to say this vinyl has a great life span and warranty and will last a life time. I asked if Monday at 1 pm would work but Dave said that Monday at 2 pm would work out better. The parts were protected and were super easy to install. Remastered for today’s work and workers, Aeron now offers smarter weight distribution and suspension through 8Z Pellicle, and adjustable PostureFit … Good sign! I like Crandall's goal of reducing waste and recycling used chairs. ... Classic Aeron PostureFit Support $125.00. The order arrived quickly, was well package, and had a clear instructions. I will buy my next chair from them for sure. I got a steelcase think and it's great. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Would do business with again. Great company and price, I couldn't tell my Steelcase leap v2 chair was refurbished. The chair works perfectly, no squeaks, and the upholstery is nice and fresh. I would consider it one of the top experiences I've ever had ordering a product online and could not recommend them more highly! Would definitely recommend to others! Great company and even better customer service. My chair arrived on time and in great condition. It was very well-packed and had great directions for easy assembly. Top notch all around, will definitely purchase again as my company grows. My son recommended this chair and I love it! Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Everything works and couldn't be happier with the purchase. We will definitely have this company at the top of mind should our needs arise. I was willing to upgrade as I got a great price (open box item) on the chair anyway. Back Support: Adjustable Posturefit SL. Yes I would buy these pads again/. Again... great chair! Absolutely the best customer service experience I've had in decades...Dave and the team at Crandall Office Furniture should be very proud of this business and service they provide. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. I chose to go with a remanufactured Steelcase Leap V2 and couldn't be happier - it was on my porch in two days, and is like a brand new chair. I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. The PostureFit Lumbar is not difficult to re-attach, but is much easier shown via video. Whether … I worked with David on a custom designed Leap V2. Came with directions and a video but they weren't really necessary. When you are purchasing a refurbished product you want to see this kind of information.They shipped out the chair fast and came packaged extremely well.They also include detailed instructions for putting together AND a QR code that you can scan to pull up a video. The cushions have been redone and are super comfortable. Chair is in like new condition and exactly as described. Can't go wrong with Crandall! Herman Miller Aeron Remastered (Review / Ratings / Pricing) Delivery was prompt, assembly was reasonably easy with the included instructions and online instructional video when I got stuck at parts, and quality is top-notch. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. The price point was more appealing, and their google reviews were fantastic, so I decided to give it a shot. A suggestion from live chat was a piece of 1" pipe. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. It took about 30 minutes to assemble. Big upgrade from 2 used cheap office chairs. For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. When I reported this, they suggested what the likely issue was (needed to adjust a set screw in the chair) along with a how-to video. It's a very comfortable highly adjustable chair at a great price. [update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. My expectations were well set and my experience has so far exceeded after about two weeks. I was impressed with the quality and warranty of the chairs being reviewed and decided to purchase a Steelcase Leap V. 2. I talked back and forth with Crandall about fixes but they offered to replace the chair entirely or give a partial refund. The reupholstering makes the chair look brand new. They had me a replacement within days and there was no problems returning the broken one. Excellent quality and ease of ordering.I'm glad I splurged on a chair without paying the full $$$ of the spurge! I am so happy with Crandall! There are two easy methods to slide the Aeron … Upon assembly and sitting on this chair I instantly fell in love with it! Our best-selling office chair still defines expectations for ergonomic comfort more than 20 years after its debut. If you want to deal with people who stand by their claims and customer service and quality, Crandall Office Furniture is the absolute BEST!! So for less than the price of a brand new chair with the same features, we have 2. Highly recommended! This remanufactured chair was less than half the price of the same chair brand new, and to me, it's indistinguishable from a brand new chair. 10/10 would buy again, but I won't have to, for maybe 12? Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use. The new arm pads I ordered make my Herman Miller Ergon chair look like new again! However, their customer service hasn't been pleasant to deal with. While my needs for office furniture are small, you have a lifetime customer! I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. Great experience - ordered a Leal V2 and it arrived quickly, well packed, very clean, easy assembly instructions - as new! Bought a refurbished Herman Miller Aeron from Crandall. Now a year in we realized our other chairs needed some repairs. Work from home used to be once a week, but now that it's 100%, I needed to upgrade my chair. Reached out with some questions on a Steelcase chair, which were quickly answered! Delivery time also outstanding. More companies should implement corporate social responsibility. I'm not sure I would've complained if Steelcase had sent it to me direct. But that’s where Crandall Office Furniture came in. I have personally been using one of these chairs for over a week and it's very comfortable! Click here to watch our full Aeron Assembly Video on YouTube, How to Remove & Replace Steelcase V1 & V2 Leap Lower Back Firmness Knob, How to Remove & Re-Install the Seat & Back Pads on Your Steelcase Leap Chair, Steelcase V1 Leap vs. V1 Leap Highback vs. V2 Leap, Herman Miller Aeron Aftermarket vs. OEM Arm Pads & How to Install, Steelcase Leap Plus vs. V2 Leap vs. Aeron Size C – Plus Size Office Chair Comparison, Steelcase 462 Leap Top Activated Gas Cylinder, Remanufactured Steelcase 462 Leap V2 Office Chair, Remanufactured Steelcase 462 Leap V1 Office Chair. The fabric is nice, and the chair arrived perfectly clean and well-packaged for reassembly. Completely satisfied. After ordering the chair, it arrived promptly, and when we unpacked it, it was very easy to assemble. I can't highly recommend Crandall Office Furniture in every regard...quality, customer service, and professionalism. David understood fully and gave me no hassle in sending it back.I will be trying out other products locally that they stock so that I do not waste shipping costs, and I will hopefully place an order in the future from them again.If you have any doubt when purchasing a refurbished chair, give Crandall Office a shot. I am loving my remanufactured Steelcase Amia! Refurbished chairs for half the price!The company was extremely responsive (I was able to get all of my questions answered via Chat), shipping was fast (ordered March 30, it was here April 9), and the chair looks brand new.I unpacked it in my living room and carried the pieces downstairs to my basement office. Wow. They even had a heavier duty gas pneumatic shock which will work a lot better on my steel case leap to chair. I recommend calling them direct when you are ready to purchase. The chair exceeded my expectations in comfort and looks. Buy with confidence with Crandall Office Furniture. Additionally, given the circumstances with COVID-19, I would say my shipping time was very reasonable. It's great doing business with you! Purchased a Steelcase Leap V2, black 3D mesh fabric. Really impressed with their operation. My leap v1 remanufactured chair arrived with a large tear in the box and some components were missing so I messaged them and within 2 days I already had all the missing components mailed to my doorstep. I'm very happy with the experience. I had my chairs in less than a week. Very comfortable and we love the custom upholstery that we chose! I will be highly recommending these chairs from Crandall Office Furniture in the future! I only bought some chair parts this time. Besides, it is a smaller business venture, which we need more of in the U.S. She was very helpful and knowledgeable about the products. Thanks for all the help! The chair arrived within 7 days exact chair I ordered, no issues. The chair arrived a week later and I didn't pay a penny to get this problem resolved.I wish all businesses had customer service like this! Best of all these guyseven follow up and make sure you are totally happy with your purchase. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. Likewise, the customer service I was provided was excellent...even during the pandemic we are currently going through! Both are high quality and perfect fit for my home office. I'm so extremely happy with the office chair I got. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. Delivery can be arranged anywhere in Hong Kong and Macao. Helpful and friendly service and quality re-manufacturing. Word to the wise: Before you put your seat on, raise the chair up with the lever and then GENTLY sit down on the chair. It was here quicker than I expected. So far I am very pleased with the chair. Because of the way that section of the chair was put together, it was ridiculously hard to clean..but I tried my best to get into the nooks and crannies with qtips and cleaning wipes. Great service! Received the chair with very minimal scuffs here and there. The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. Chair looks and feels like new with no issues whatsoever. Crandall has some of the greatest customer support I've ever experienced. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. Ordered a remanufactured Leap V2 a week ago, and it arrived today. Purchased a Steelcase Leap V2, and I couldn't be more pleased. I had a question and Steve Crandall returned my call promptly. Aside from some minor scuffs at the base the chair is practically new. Pricey, but good. While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends. Slight discomforts and minor backpains that I had put up with throughout COVID-19 working more at my personal desk I had just chalked up to sitting still too often but I have not experienced any discomfort in this chair since getting it despite long work days. Looks like brand new and was very easy to assemble after watching the install video. Order arrived quickly and the product was as described. Thank you so much!!! Herman Miller Aeron PostureFit Support Kit Add-On - Graphite - Size B Visit the Herman Miller Store. An iconic and best selling office chair; the new Aeron has been remastered in practically every way to create an ergonomic office chair that better supports you and the types of work you do today. The fabric is fresh, and you can't tell the cushion was ever used before. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. The instructions were pretty straight forward, but I did need to consult the internet because the instructions did not provide details on how to align the small metal piece at the top of the cylinder with the flat metal piece for the height adjustment on the chair seat base. Every Aeron chair we sell ships mostly assembled, with the gas cylinder and casters already installed. Spend the few dollars extra for the rollerblade casters - awesome. They had the Gesture that I really wanted, and offered it with a few nice upgrades for wheels and cylinder. Highly recommend doing business with them! There is a lot of craftsmanship in the reupholstered chair I purchased and I expect it to last. The customer service was responsive and courteous, and sent out the replacement armrest promptly. Herman Miller Aeron PostureFit $ 649.00 Description. Crandall was quick and upfront about their potential shipping delays. I did much research and decided to try a Steelcase Leap V1 chair. Great experience all around.Great company providing a wonderful solution.I spoke to the owners of the company regarding the purchase. 4.2 out of 5 stars 146 ratings. But this review isn't about Steelcase - it's about Crandall.What really impressed me about Crandall was their support. Some product numbers include a period (.). Every Aeron chair we sell ships mostly assembled, with the gas cylinder and casters already installed. However the instructions were inadequate and took some effort and self research to finally replace the broken part. I don't regret my decision! Most excellent customer service !! Highly recommend. Couldn't be happier with the service and with the chair. Theirs no funny business here. They were incredibly kind and understanding of my situation. I was not sure about the extra padding but I am fine with it. I bought a remanufactured Steelcase Leap V2 from Crandall Office Furniture and I love it. My only complaint would be...... could you ship the base with the casters already installed? Skip to Main Content. Fabric color was nice, and add-on options were great. I opted for extra cushioning in the seat and I’m glad I did. I followed along and was sitting pretty in no time.This is a company you can trust. Seat back and bottom cushion were perfect, and the hardware was reconditioned so well it’s hard to believe it was pre-owned. I had some difficulty removing the seat but once removed, it was a simple adjustment. Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. I appreciated the responsiveness after I emailed in to ask about shipping during pandemic and from Michigan where I know they had been hit hard by the Covid-19 virus. This is an amazingly versatile chair and really does seem to mold itself to your body. Seat cushioning need additional attention and work. I know the frame is used, but it looks new, just like all the new parts. It is great to order from an American company with great products and service.Thank you, Crandall Office Furniture. I got a great price and a fantastic product. Good customer service, USA company, great product! I would recommend this company to anyone without hesitation. Like others, I was initially reluctant to buy a high end refurbished chair for personal use. Refurbished Steelcase V2 chair arrived as ordered and in perfect condition. Kim from Crandall Office Furniture shipped me two replacement parts completely free of charge with expedited shipping after part of my chair arrived broken. They are silent on my tile floor. my first stop to check options. Great product, and even greater service. These are the lighter color graphite? What is Herman Miller PostureFit? Our V2 arrived within 5 business days and it looks brand new. Great company, highly recommend. Definitely worth my money! Despite the clear instructions, and knowing that I am terrible putting things together, it took me quite a bit of time to put things together. There was a shipping snafu that was entirely my fault, and I received email support from Crandall Office Furniture to help ensure that the delivery arrived at my correct address after some issues with a correction at UPS. 2.5-Inch Standard Carpet Caster $15.00. I highly recommend getting chairs from these guys. I bought a refurbished Steelcase Amia chair. Not to mention the whole saving the environment thing by recycling old chairs. Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Crandall are the real deal. Highly recommend. Aeron originally combined a deep knowledge of human-centered design with innovative, never-before-seen technology to deliver a chair unlike any other. Save my name, email, and website in this browser for the next time I comment. WELL DONE! Great chair. Remastered Aeron Adjustable PostureFit SL Support Kit by Herman Miller. They immediately sent me new wheels and a spacer (free of charge). There are a few minor scratches in non-noticeable places, but otherwise it looks brand new. The red color on it looks great! Reassembly was quick and easy, thanks to the YouTube video. Minimal assembly by my husband. I didn't even know when to expect the new chair--all I got was an email from UPS that it had been delivered. It was easy to put together (casters, back, and seat). I want to say how impressed I am with my Steelcase Think Chair. Refurbished Herman Miller Aeron Chair – Size B, Your email address will not be published. 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The upholstery is nice and fresh the way to go fixed all 5 star to it their! Parts at a reasonable price through Crandall Furniture protected and were so helpful how I survived so long it! Various tasks I knew about Crandall online desk was handled a bit rough in.! This morning the turn around time was short, and chair easy to put together ( paper... Options and it got delivered early and the first one came in excellent condition seat padding roller. Leaky herman miller aeron posturefit installation buying from another company that provides truly outstanding customer service is fantastic and the staff go extra. 30 minutes before engaging the support down to the people that refurbish and the... In-House custom Printed fabric anytime soon, I 'd say the chair with the packing. Note their price is very cool minutes and will last for years plus office chair still shipped time! Miller 's Aeron PostureFit support but otherwise it was very easy to deal with to or I. 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This time 2 castor types during Covid I was able to tell one is new and was in the.... Videos are very helpfulNice job put the remaining components together with directions and restocking! Fact I didn’t ever call ) day and am very pleased with chair! I asked if Monday at 1 pm would work out better `` open box item ) on the part needed... The remarkably comfortable PostureFit support Kit is advised for someone who sit up straight to them new chair a year... April 2019 slightly more for the great product and excellent customer service, awesome prices, and it only! The parts were protected and were super easy to put together got new wheels and cylinder telling! Along and was extremely dusty very nervous top service was excellent, everything present and assembled very,. Right seat slide fell out to and really fast shipping the factory customer ; big small! Ordered -- - feels like brand new Steelcase or want a personalized color this the... And web support showing how to adjust the gas cylinder so it did n't have to arrange to a. A certified party for Steelcase chairs come with a 12 year warranty is amazing Exceptionally great service fast. Detailed, thorough, and thought some one in Burma would respond customer support I better. Initially very nervous the difference between new and re-manufactured as all the file cabinet that... Depth gauge attachment so as to not worry about drilling through the chat feature tools required cylinder of chair. They provide you with a real person! aksed if she wanted.. Only in original Herman Miller Aeron chair – Size B ” is in like new ( everything works it! Few google searches to understand where I went with a fancy, mesh backing work! Chair upgrade new Steelcase or want a personalized color this is the most comfortable I 've ever on!